Trailways Transportation System

Help and Frequently Asked Questions

TRAILWAYS CUSTOMER SERVICE

Trailways customer service desk is staffed Monday through Friday 8:00am to 7:00pm and can be reached at: (877) 908-9330

TRAILWAYS TRAVEL AGENT

NON-REFUNDABLE TICKET POLICY & CHANGE FEES

TICKETS/BOARDING PASS & ID POLICY

You must print your boarding pass at the time of purchase.

The boarding pass is the only document acceptable for admittance onto the bus for transportation.

DELAYS/WEATHER

While Trailways carriers strive to provide excellent service, neither Trailways nor the bus carrier providing transportation are responsible for delays due to breakdowns, road conditions, weather or any other condition beyond the bus carrier's control.

GENERAL INFORMATION

Each bus carrier listed on your travel documents will be responsible only for transportation on its own bus lines, in accordance with tariff regulations and limitations.

Neither the bus carrier nor Trailways assumes responsibility for acts or omissions of other bus carriers listed on your itinerary, within or outside the United States, except as imposed by law with respect to checked baggage.

SEATING

CHILDREN TRAVEL POLICIES

Children under 15 years of age are required to travel with an adult passenger (twenty-one years or older). Unaccompanied minor tickets are not available over the Trailways Online Ticketing System.

Subject to the policies of the bus carrier, children who have not reached their second birthday may travel (in-lap) free and/or when not occupying a seat to the exclusion of another passenger.

Additionally: Children from the age of 2 years old through 11 years old may travel at a child's reduce rate; and, said children are required to travel with another passenger, whose age must be 15 years old or older.

BAGGAGE POLICIES

CARRY ON BAG

Each passenger may carry-on aboard the bus one bag that weighs no more than twenty-five (25) pounds, at no cost.

It must fit either in the overhead bin or under the seat directly in front of the seat in which the ticketed passenger occupies.

CHECKED BAGS

Each passenger is entitled to one checked bag at no cost, which weighs not more than fifty (50) pounds and measures no more than 62 inches (add the length, plus height, plus width of the bag).

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